Eliminate Preconceptions Of Your Industry – Customer Service Tips By Shep Hyken-haywire

Customer Service Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares a tip on eliminating preconceptions of your industry. I asked a friend of mine to think of a product or service provider he had come to count on and wouldn’t stop working with under any circumstances – even if he happened to get a lower price somewhere else. He instantly answered “Ibrahim.” I asked “who is Ibrahim?” he responded “my mechanic and he’s going to stay my mechanic.” Now I’m sure you’re wondering as I was, how does a mechanic gain this kind of loyalty? Simple, he goes above and beyond for his customers. The best example of this is when a customer calls him with car trouble; when someone has car trouble, that person is most often – surprise, surprise – without transportation. Now, what happens when you call most auto shops and tell them about a problem you’ve been having? They typically say bring it in the shop. Translation – pay us or someone else to tow your car to the shop. Ibrahim’s response is “I’ll be right over.” He will troubleshoot and diagnose your car’s problem on the spot, and if humanly possible, fix it on the spot. I can see why he has loyal customers. He goes above and beyond and eliminates the preconception that most mechanic shops are inconvenient and overcharge you. Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a professional speaker and author, Shep works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep’s speaking presentations, including his customer service speaking and training programs, books, tapes and learning programs please contact: Shep Hyken 314-692-2200 Email: [email protected] Copyright 2010 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC About the Author: Shep Hyken is the the Chief Amazement Officer of Shepard Presentations. As a speaker, author and customer service expert, Shep helps organizations build loyal relationships with their customers and employees. His customer service and loyalty articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus customer service training program, which helps clients develop a customer service culture and loyalty mindset. To read another article on customer service go to .hyken../arti 相关的主题文章: